VoIP is already used across the globe by individuals, small businesses and numerous large multi-national corporations.
Switching to a VoIP system from a traditional telephone line system can save a significant amount of money. In fact, it is estimated that average business will save between 30 and 75% on its telecommunications by making this switch.
What Exactly Is VoIP?
VoIP stands for Voice over Internet Protocol. It is essentially a way of using an internet connection to make and receive calls. It uses similar technology to that which allows you to make video calls using Skype.
There are a number of wholesale VoIP providers for businesses to choose from.
Advantages of VoIP
Low cost – this is a result of needing only one network/supplier for voice and data as well as cheaper monthly charges and free calls (PC-to-PC) and cheaper calls (PC-to-phone connection). There are also lower taxes levied on VoIP services compared to standard telephony services.
Portability – VoIP is not dependent on distance or location. An international call should be identical to a local call in terms of cost and connectivity.
Features – VoIP systems come with a number of advanced features for no extra charge (unlike traditional services). These include call forwarding, voicemail, caller ID and call waiting.
Integration – VoIP systems can integrate with other internet services such as video conferencing, file exchange, audio conferencing and managing e-address books.
If you want to know more about how VoIP can help your business, why not take a look at the website of a specialist company such as www.idtexpress.com today?
What Are the Benefits of Call Tracking?
From a marketing perspective, call tracking is a valuable and often under-utilised tool. It enables you to establish where your customers are based and whether they are mobile savvy (i.e. calling from mobile or landline), and also to track patterns in terms of customer contact volumes. You can also obtain data concerning average call duration, average answering time, etc.
It can also be used to analyse the effectiveness of your marketing spend in terms of generating contacts, as you are able to allocate different numbers to different campaigns.
Having individual numbers allocated to different staff members also enables you to establish call conversion rates for each of your employees.