Online purchases have skyrocketed this last year, in part due to the pandemic that has meant that many of us have changed the way that we shop. The increase in ecommerce looks set to continue as more and more businesses are looking at the benefits and cost savings to being able to operate on a more virtual basis.

You may think that purchasing items online is a little more risky, but in actual fact you are covered by just as many rights as you would be if you purchased an item in a physical store. The only difference is the returns policy might include you either having to post the item back at your own expense or using the companies chosen Same Day Courier Camberley company such as UKTDL. The online store will make their returns policy clear on their website.

The Consumer Contracts Regulations are intended to help online shoppers by recognising that you do not have the same ability to check and test goods when you purchase online that you would if you were shopping in a store. So if anything happens and it’s not what you were planning or you have changed your mind, you have the right to give it back. If products are defective, the current legal rights still apply.

When you buy something online, you have to cancel your order from the moment of purchase until 14 days after the items have arrived. You then have 14 days to send the products back to them after you inform the retailer of your intention to cancel (by email, phone, etc.). This right to return has several exceptions, including customised goods, DVDs and CDs that you have broken the seal on, and perishable items.