Consumers want more and better information in online stores
Consumers are clear about what they want to improve from online shopping sites. First, they would like the products to contain more visual information and
Spelling errors can cause 20% losses in online sales
According to FACT- Finder, leader in the search and online browsing of the European market, around 40% of the searches carried out in an
The great challenge of m-Commerce: avoid a bad experience for mobile users
People who make purchases through Smartphones, expect to find mobile websites, that offer fast interactions, with rich content and that load quickly. According to a
Increasing consumer confidence through customer service in Social Networks
With the arrival of social media and networks, companies have seen how customer service has experienced important changes while opening a whole world of
30 reflections to establish the relationship of our company with customers
There are many people and companies that transmit the same question to me, how to manage this crisis scenario so that the company is
Consumers, frustrated with the options available when it comes to paying with the mobile
The interest in buying through the mobile phone is increasing both in consumers and retailers. A new report by Barclays Corporativa points out that consumer
Companies spend 90% of their budgets on addressing the customer instead of listening to them
Have you ever felt like when you enter a long, dark corridor, you call someone and you only hear the echo of your own
New study uncovers huge resources cornered in British data centers
The British companies have in their contact centers a gigantic silo of information about their clients completely wasted. The information available there has the
More than half of Internet users consider that ‘internet’ is the best store to do their shopping
The use made by Internet users to make purchases defines the consumer profile that is. The most common profiles are the voyeur and the scavenger
A reputation crisis generates ‘bad milk’
Yes, oddly enough, I decided to title this post in this way as a tribute to the dust that has awakened this week a